FAQ – Frequently Asked Questions
1. What makes iConnect different from other TV lift brands?
A hidden TV lift is a long-term investment that becomes part of your home, furniture, or ceiling for years to come.
Unlike many TV lift manufacturers that focus solely on installation, iConnect designs products with long-term ownership, serviceability, and reliability in mind.
Key advantages include:
• Emergency access solutions in case of power failure
• Service-friendly design for future maintenance
• Smart home integration capabilities
• Premium quiet operation
• Concealed cable management
• Custom project support
• Worldwide shipping
• 3-Year Manufacturer Warranty
Our goal is not simply to move a television. Our goal is to provide a premium solution that remains reliable, elegant, and serviceable for years after installation.
2. Which TV sizes are supported?
iConnect offers motorized TV lift systems designed to accommodate a wide range of television sizes.
Depending on the model, our lifts support TVs from 32” up to 85”.
Each product page specifies the exact compatible screen sizes, dimensions, and weight capacities.
If you are unsure which lift is suitable for your television, contact our team and we will recommend the best solution for your project.
3. Are iConnect lifts compatible with all TV brands?
Yes.
iConnect lifts are compatible with virtually all modern televisions that use standard VESA mounting patterns, including:
• Samsung
• LG
• Sony
• TCL
• Hisense
• Philips
• Panasonic
OLED, QLED, LED, and commercial displays are fully supported as long as they meet the dimensional and weight requirements of the selected lift.
4. Can I integrate the lift with my smart home system?
Yes.
iConnect lift systems are designed for seamless integration with professional automation platforms and smart home systems.
Supported integration methods include:
• Dry Contact Inputs
• RF Remote Control
• Bluetooth App Control
• Wall Switches
• Building Management Systems (BMS)
Compatible platforms may include:
• Control4
• Crestron
• Savant
• RTI
• ELAN
• KNX
• Lutron
This allows your TV lift to become part of a fully automated home environment.
5. What happens during a power outage?
iConnect systems are designed with emergency access solutions that allow safe access to the mechanism and television if power becomes unavailable.
This ensures that your TV never becomes permanently trapped inside the ceiling, cabinet, or furniture and provides peace of mind for long-term ownership.
6. What happens if the lift requires service in the future?
Most concealed TV lift systems become difficult and expensive to service because the surrounding drywall, ceiling, or furniture must be removed to reach internal components.
iConnect products are engineered differently.
Our systems are designed with future serviceability in mind, allowing critical components to be accessed and replaced without major reconstruction work.
This significantly reduces future maintenance costs and protects your investment.
7. Will maintenance require damaging my ceiling or furniture?
No.
One of the major advantages of iConnect systems is their service-friendly design.
Dedicated access solutions allow maintenance and replacement of key components without unnecessary demolition, drywall repairs, or cabinet reconstruction.
This is a critical advantage that architects, builders, and AV integrators appreciate when selecting a concealed TV lift system.
8. What are the installation requirements?
iConnect lifts can be installed in drywall ceilings, wood structures, cabinetry, and concrete applications.
All systems require access to a standard power source.
Detailed installation drawings and technical documentation are available for every product.
Qualified AV installers, contractors, electricians, and builders can install the system using the supplied instructions.
9. What warranty is included?
All iConnect products include a 3-Year Manufacturer Warranty.
The warranty covers manufacturing defects in materials and workmanship under normal operating conditions.
For warranty assistance, simply contact our support team.
10. What are the shipping and delivery timelines?
Free shipping is available throughout the United States.
Typical lead times are:
• Production and preparation: 2–7 business days
• Delivery after shipment: approximately 14–30 business days depending on destination
Tracking information is provided once the order has been shipped.
11. Can I order a custom solution?
Absolutely.
We regularly provide custom solutions for:
• Luxury residences
• Custom furniture projects
• Hotels
• Corporate boardrooms
• Yachts
• Commercial environments
• Special architectural applications
Our engineering team can help develop a solution tailored to your exact project requirements.
12. What is included with the lift?
Depending on the model, your package may include:
• Motorized TV Lift Mechanism
• Remote Control
• Power Supply and Cables
• Mounting Hardware
• Installation Documentation
Please refer to the individual product page for exact package contents.
13. How do I maintain my TV lift?
iConnect lifts are designed for years of reliable operation with minimal maintenance.
We recommend:
• Keeping the mechanism clean and free of excessive dust
• Periodically checking mounting hardware
• Operating the lift within its rated load capacity
All mechanical components are factory-adjusted and require no routine lubrication under normal operating conditions.
14. Why do architects, designers, and AV integrators choose iConnect?
Professionals choose iConnect because our products are designed not only for installation, but also for long-term ownership.
Benefits include:
✓ Smart Home Ready
✓ Emergency Access Protection
✓ Future Serviceability
✓ Quiet Operation
✓ Premium Architectural Finish
✓ Concealed Cable Management
✓ Worldwide Support
✓ Custom Project Solutions
✓ 3-Year Warranty
These advantages make iConnect a trusted choice for premium residential and commercial projects worldwide.
Still have questions?
Our team is happy to help.
Contact iConnect for product recommendations, technical guidance, custom solutions, and project support.
