Refund policy

Return & Refund Policy

At iConnect, we want you to be fully satisfied with your purchase. If for any reason you're not, you may return your item in accordance with the policy outlined below.

Return Period

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

Return Eligibility

To be eligible for a return:

  • The item must be unused, undamaged, and in its original condition

  • It must be returned in its original packaging, including all parts, labels, and documentation

  • You must provide proof of purchase or receipt

How to Start a Return

To begin the return process, contact us at:
📧 office@iconnect-group.com

If your return is approved, we will send you a return shipping label along with instructions on how and where to send the item.

⚠️ Items sent back to us without prior authorization will not be accepted.

Damages & Issues

Please inspect your order as soon as it arrives.
If the item is damaged, defective, or incorrect, contact us immediately at office@iconnect-group.com, and we’ll do our best to resolve the issue promptly.

Exceptions – Non-Returnable Items

Certain items cannot be returned, including but not limited to:

  • Customized or made-to-order products, such as personalized or modified TV lift systems

  • Items marked as final sale

  • Gift cards

  • Items that have been installed, mounted, or used

  • Products damaged due to improper handling or installation

Standard, off-the-shelf items may be eligible for return if unused and in their original packaging.
Customized items are non-returnable, unless they arrive defective or with a confirmed manufacturing issue.

If you’re unsure whether your item qualifies for return, please contact us before proceeding.

Exchanges

If you would like to exchange a product, the fastest way is to return the original item (upon approval) and place a separate order for the desired item.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the refund approval status.

  • If approved, a refund will be issued automatically to your original payment method

  • Please note that it may take a few business days for your bank or credit card provider to process and post the refund

📧 For any questions about returns or refunds, feel free to contact us at:
office@iconnect-group.com